FAQ

Frequently Asked Questions

🛍️ Orders

How do I place an order?
Simply browse our collections, add your items to the cart, and proceed to checkout. If you need help, contact us on WhatsApp at +961 71 998 527.

Can I modify or cancel my order after placing it?
Please contact us immediately via WhatsApp if you need to make any changes. Once an order is processed, we cannot guarantee modifications.

🚚 Delivery

Where do you deliver?
We deliver all over Lebanon.

How long does delivery take?
Orders are delivered within 2–4 business days.

How much does delivery cost?
Delivery is $4.00. Orders above $100 qualify for free shipping.

↩️ Returns & Exchanges

Can I return or exchange an item?
All sales are final. We do not accept returns or exchanges once an order has been delivered. Please review your order carefully before confirming your purchase.

What if I receive a damaged or wrong item?
Contact us within 24 hours of delivery via WhatsApp with a photo and we will resolve it as quickly as possible.

🎁 Gifting

Do you offer gift packaging?
Yes! We offer curated gift boxes perfect for any occasion. Browse our gift collection or contact us for custom gifting options.

Can I add a personal message to my gift?
Absolutely. Just let us know your message when placing your order via WhatsApp.

📏 Sizing

How do I choose the right size?
Each product page includes sizing details. If you're unsure, don't hesitate to reach out on WhatsApp before ordering — we're happy to help!